Teen Patti Vin Privacy Policy – Your Data, Protected

1.Who We Are

Teen Patti Vin is an online gaming and sports betting platform designed specifically for players in Pakistan. The platform operates the website at teenpatti.vin and the associated mobile applications for Android and iOS. When this policy refers to "Teen Patti Vin", "we", "us", or "our", it means the operator of the teenpatti.vin platform.

We are the data controller for the personal information you provide when you register and use the platform. This means we are responsible for deciding how your data is collected, stored, and used, and we are accountable for ensuring it is handled in a manner consistent with this policy.

2.Data We Collect

The information we collect about you falls into three broad categories: information you give us directly, information generated automatically when you use the platform, and information from third-party payment processors when you make transactions.

Category	Examples	When Collected
Registration Data	Full name, date of birth, mobile number, email address	At account creation
Identity Verification	CNIC details, selfie or document scan, proof of address	During KYC verification
Transaction Data	Deposit and withdrawal amounts, payment method references, dates	Each financial transaction
Gaming Activity	Games played, bets placed, wins and losses, session durations	Continuously while using platform
Device and Technical Data	IP address, device type, browser, operating system, app version	Each session
Communications	Support chat transcripts, complaint records, survey responses	When you contact us

We only collect information that is necessary for running the platform and providing our services. We do not collect sensitive categories of personal data such as health information, religious or political beliefs, or biometric data beyond what is needed for identity verification.

3.How We Use Your Data

The personal data we hold about you is used for the following purposes:

• Account management: Creating and maintaining your Teen Patti Vin account, verifying your identity, and managing your login security.
• Processing transactions: Handling deposits in PKR via JazzCash, Easypaisa, Raast, and Bank Transfer, and processing withdrawal requests to verified payment accounts.
• Providing games and betting services: Delivering Teen Patti, Live Casino, Slots, Bingo, and sports betting markets including cricket, PSL, T20, football, and esports.
• Fraud prevention and security: Monitoring accounts for suspicious activity, detecting multiple accounts, and protecting against unauthorised access.
• Responsible gaming: Tracking gaming patterns to support responsible gaming tools including deposit limits, session reminders, and self-exclusion.
• Customer support: Responding to queries, complaints, and account issues via live chat and support tickets.
• Platform improvement: Analysing anonymised usage data to improve game performance, navigation, and overall player experience.
• Marketing communications: Sending bonus offers and promotional messages to players who have opted in. You can withdraw consent at any time.

4.Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing your registration data and transaction data is necessary to provide the services you have signed up for.
• Legal obligation: Identity verification and transaction record-keeping may be required to comply with applicable anti-money laundering or fraud prevention obligations.
• Legitimate interests: Security monitoring, fraud detection, platform optimisation, and responsible gaming oversight are carried out on the basis of legitimate interests, balanced against your privacy rights.
• Consent: Marketing communications are sent only where you have given explicit consent. You can withdraw this consent at any point through your account settings.

5.Payment Data and Financial Transactions

When you make a deposit or withdrawal on Teen Patti Vin, the transaction is handled through secure payment infrastructure. The specific data processed depends on the payment method you use:

• JazzCash and Easypaisa: Your registered mobile wallet number and transaction reference are used to process and verify the transfer. Full wallet credentials are not stored by Teen Patti Vin.
• Raast: Your Raast ID and transaction reference are used for processing. These are handled by the payment processor and the reference is retained by us for record-keeping.
• Bank Transfer: Your bank account details are used to process the transfer and are retained for verification purposes as required for financial record-keeping.

All financial transaction records are retained in accordance with our data retention policy (see Section 8). We do not share your payment details with any parties other than the payment processor required to complete the transaction.

6.Cookies and Tracking Technologies

Teen Patti Vin uses cookies and similar technologies on the website to improve your experience, maintain your session, and analyse platform usage. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens. You cannot opt out of essential cookies and continue using the platform.
• Performance cookies: Used to collect anonymised data about how players navigate the platform — which pages are most visited, how long sessions last, and where errors occur. This helps us improve the platform experience.
• Preference cookies: These remember settings like your language setting, preferred game view, and notification preferences so you do not have to reset them every session.
• Analytics cookies: Aggregated, anonymised data used to understand overall platform usage trends. No individual player is identified through analytics data.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform, particularly session and security cookies.

7.Data Sharing and Third Parties

Teen Patti Vin does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, or your bank solely to complete financial transactions you have initiated.
• Identity verification partners: Where a third-party KYC service is used to verify your identity documents, your verification data is shared with that provider under strict data processing agreements.
• IT and infrastructure providers: Cloud hosting, security monitoring, and platform infrastructure providers may have limited access to data as part of operating the platform. These providers are bound by confidentiality agreements.
• Legal and regulatory requirements: We may be required to disclose your information to law enforcement or regulatory bodies where required by applicable law. We will only do so to the extent legally required and will inform you where permitted.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of the platform, your data may be transferred to the new operator. You will be notified of any such change in advance.

All third parties who process data on our behalf are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond what is necessary to provide the service we have engaged them for.

8.Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. The general retention periods are:

• Account and registration data: Retained for the duration of your account plus five years after account closure.
• Transaction records: Retained for a minimum of five years from the date of each transaction in line with financial record-keeping requirements.
• Gaming activity logs: Retained for up to three years from the date of activity, used for responsible gaming oversight and dispute resolution.
• Support communications: Retained for two years from the date of the last communication.
• Marketing consent records: Retained for the period of consent and two years after withdrawal of consent as evidence of compliance.

When data is no longer needed and retention periods have expired, it is securely deleted or anonymised so that it can no longer be linked to an individual.

9.Your Rights Over Your Data

As a registered player on Teen Patti Vin, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable period.
• Right to correction: If any of the information we hold is inaccurate or out of date, you can ask us to correct it. You can update basic account details directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will process deletion requests subject to any legal or regulatory obligations that require us to retain certain records.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to withdraw consent: Where processing is based on consent — such as marketing communications — you can withdraw your consent at any time through your account settings or by contacting support.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact the Teen Patti Vin support team via the live chat available in your account, or in writing to [email protected]. We will verify your identity before processing any data access or deletion request.

10.Children's Privacy

Teen Patti Vin is strictly an adults-only platform. You must be at least 18 years of age to register or use the platform in any capacity. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately, all funds will be handled in line with our responsible gaming obligations, and the associated personal data will be deleted.

If you believe a minor has registered on our platform, please contact support immediately. Responsible gaming tools and parental controls are discussed in more detail on our Responsible Gaming page.

11.Security Measures

Teen Patti Vin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption on all data transmitted between your device and the platform.
• Encrypted storage of passwords — your password is never stored in plain text.
• Two-factor authentication via OTP for account login and sensitive account changes.
• Access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular security reviews of platform infrastructure and third-party integrations.
• Monitoring systems that detect and alert on suspicious access patterns or potential breaches in real time.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for ensuring the security of the device you use to access Teen Patti Vin. If you suspect your account has been accessed without your authorisation, contact support immediately.

12.Changes to This Privacy Policy

Teen Patti Vin may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When changes are made, the effective date shown at the top of this page will be updated. Where changes are material — for example, changes to how your data is used or shared — we will notify registered players via the platform or through your registered contact details before the changes take effect.

We encourage you to review this page periodically so you are always aware of the current version of the policy. Continued use of the platform after a revised policy has been published constitutes acceptance of the updated terms.

13.Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled by Teen Patti Vin, you can reach our support team through the live chat function available once you are logged into your account.

For written privacy requests — including data access, correction, or deletion requests — you can contact us at: [email protected]

We aim to respond to all privacy-related queries within a reasonable timeframe. If your concern is not resolved to your satisfaction through our support team, you may escalate the matter through whatever dispute resolution avenue is available to you under applicable law.